1. Custom Goods & Non-Returnable Policy
Every GiftUnlock product is individually manufactured and custom-printed with your personal photos, videos, and dynamic QR artwork. Because personalized items cannot be restocked or resold, custom goods are strictly non-returnable once accepted. Please review your media, spelling, and product sizing carefully before completing your order.
2. 24-Hour On-Arrival Scan & Damage Guarantee
Every product undergoes 3-step quality verification and scan validation prior to dispatch. If your order arrives damaged in transit or the QR code fails to scan on initial arrival, you must report it within 24 hours of delivery. To qualify for a free replacement reprint, share a continuous unboxing video clearly displaying the package label and the scanning test on WhatsApp (+91-8882414728) along with your Order ID. Once verified, a replacement will be printed and shipped at zero additional cost.
3. Cancellations
Cancellations are only accepted within 2 hours of order placement, before digital artwork remastering and DTF printing commence. Contact us immediately on WhatsApp with your Order ID. Once production has started, orders cannot be cancelled.
4. Refund Process
Approved refunds (e.g. duplicate payments or orders cancelled within 2 hours) are processed to the original payment method within 5–7 business days via Razorpay.
5. Contact & Support
For all replacement, order status, or delivery inquiries, reach our team directly on WhatsApp: +91-8882414728 (orders@giftunlock.in). Please have your 8-character Order ID ready.